About Us:
Founded 20 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 600 people operating throughout North America, Europe and Asia. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser.
Role Overview:
DV Trading is looking for a tech-savvy individual who is interested in learning about IT operations. In this role, you’ll assist our team in delivering excellent support to end-users. This internship will provide opportunities to learn about IT operations, troubleshoot technical issues, and enhance communication & problem-solving skills.
Responsibilities:
- Act as the first point of contact for IT support, logging and prioritizing user requests via phone, email, or in-person
- Assist with troubleshooting hardware, managing desk setups, and handling application issues
- Resolve basic technical problems or escalate them to senior staff as needed
- Help maintain records of IT support activities and contribute to our knowledge base
- Assist in IT asset management, including inventory tracking
- Provide friendly and professional support to end-users
Requirements:
- Expected to graduate by Summer 2028
- A keen interest in technology and IT systems
- Basic understanding of operating systems (Windows, macOS, or Linux), hardware, and software
- Strong communication skills and a customer-service mindset
- Willingness to learn and collaborate with a team
Compensation Range: $40.00-$50.00 per hour